VoIP Features
The Accelerator Hosted Business VoIP consists of thousands of features, here is a short list and description of the more commonly used features.
To download the full feature list click here.
Hunt Groups
Calls are directed to groups of users for increased call coverage. Five
different methods are used to distribute calls within a hunt group:
- Top-To-Bottom
- Bottom-To-Top
- Longest Idle (aka Universal Call Distribution)
- Round Robin (aka Circular)
- Series Completion
Night Service
Ability to route calls to alternate number (for example, directly to voice
mail) during non-work hours
Do Not Disturb
Allows numbers selected by the user to ignore Do not Disturb status and
ring through to the speakerphone
Auto Attendant (IVR)
An auto-attendant answers a ringing line with a recorded announcement
and then allows the caller to press a digit or digits to complete the call.
Time-of-day controls can be applied to auto-attendants to initiate, remove,
or change attendants, depending on specific time and/or date values.
Auto attendants can also be configured to support dial by name.
Voicemail
Allows one-button access to voicemail, also accessible via direct dial and
Webportal
TAPI - Outlook Integration
Provides a desktop application compatible with Microsoft's Telephony
Application Programmer's Interface (TAPI). This compatibility allows users
to dial phone numbers from Outlook.